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Shared Team Inbox

Unify Your Team and Customers with Txxt - Team collaboration with Tellzy's Shared Team Inbox. A WhatsApp shared inbox is a collaborative team inbox that lets your entire team respond to customer messages from a single dashboard.

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WhatsApp Business installed on your phone, all your WhatsApp messages come to your phone. You can share your WhatsApp Business account with a team mate by using WhatsApp Web, but this only allows sharing with a single device.

If your business receives and responds to customer messages over WhatsApp, you definitely need to be using WhatsApp Shared Inbox software to manage those conversations. It allows your team to respond to messages from any device and ensures conversations aren’t lost if a phone is lost.

With a WhatsApp Shared Inbox, you'll be able to:

  • Add private notes to a conversation, only visible to other members of your team
  • Assign conversations to specific team mates
  • Prepare and share canned responses, so your customers see a consistent voice
  • Categorize conversations with labels
  • See consolidated customer communication history, across all communication channels
  • Analyze and detect trends using reporting data, and use it to make smart decisions
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